Return and Warranty Policy

1. 15-Day No-Reason Refund:
  Consumers can apply for a return within 15 days of purchase if the product is unopened. No specific reason is required for the return. The refund amount will be deducted for shipping costs and transaction fees (such as credit card processing fees, platform fees, etc.).

2. Opened Products:
   If the product has been opened, it will automatically enter the warranty period.

3. Warranty Period:
   The warranty period is 12 months, starting from the date of purchase.

4. Quality Issues:
   If the product cannot be used normally due to quality issues, we will provide professional remote assistance via email or other means. If the issue cannot be resolved, customers may return the product, and we will either replace it or issue a refund after verification.

5. Response Time:
   We will respond to all inquiries within 3 business days and will process exchanges or refunds within 5-7 business days after verification.